April 29, 2020
Currently, Canada Post is not shipping internationally (outside of Canada and USA).
If you choose to place an order with us, it will be fulfilled with a valid tracking number and held until our National Carrier opens international shipments back up (this does not relate to USA orders).
April 21, 2020
Due to the recent COVID-19 pandemic, our staffing has been reduced to accommodate the health and safety of our staff and customers.
We have decided to temporarily suspend our Customer Support phone lines until further notice in order to reallocate our staff to the payment and shipping departments.
Our payment and shipping departments are open but please be patient and expect delays.
We apologize for the delay and greatly appreciate your business.
April 6, 2020
We are currently operating and shipping orders. We will update this page as soon as it changes.
In light of the current situation and growing concern regarding COVID-19, we are taking measures to do our part and reduce the rate of infection. We are committed to reducing our staffing capacity at our warehouse to allow appropriate social distancing and to allow for our at risk employees to work from home as necessary. We will be taking every precaution to ensure a high level of sanitation. To protect the safety of our team and customers we ask that if you have been traveling or think you could have been in contact with someone with symptoms, or not feeling well yourself, please take part in these preventative measures.
Please note that we are currently operating with fewer staff than normal and are working tirelessly to get your orders processed and shipped to you as soon as possible.
At this time, our shipping department remains open but has much fewer staff than normal. Please allow more time to receive your packages.